Privacy Policy

My Mortgage, Inc. is strongly committed to your right to privacy and to keeping your personal and financial information secure. We understand how important your privacy is to you, and we believe protecting your personal information is a fundamental part of doing business. To earn your trust and confidence in our commitment, we are fully disclosing our privacy practices and encourage you to read our policy to understand what types of nonpublic personal information we collect and how we use this information to process your requests for our customized products and services.

Information We Collect

We gather nonpublic personal information about our customers from the following sources as may be necessary to conduct business and allow us to make an informed decision about granting you credit:

  • Information we receive from you on applications or other forms, over the telephone or in face-to-face meetings, and via the Internet. Examples of information we receive from you include your name, address, telephone number, social security number, credit history and other financial information.
  • Information about your transactions with us or others. Examples of information relating to your transactions include payment histories, account balances and account activity.
  • Information we receive from a consumer reporting agency. Examples of information from consumer reporting agencies include your credit score, credit reports and other information relating to your creditworthiness.
  • From employers and others to verify information you have given to us. Examples of information provided by employers and others include verifications of employment, income or deposits.

Do we share your information?

Your personal information will only be retained for the purpose of providing you with our response to your query and will not be made available to any third party except as necessary to be disclosed to any related entity for the purpose intended or as required to be disclosed under law.  This may include disclosing certain information to our authorized agents as permitted by law to obtain necessary services such as the following:

  • Credit reporting
  • Loan underwriting
  • Title searches
  • Mortgage insurance
  • Appraisals
  • Settlement services

In order to ensure compliance with federal and state regulations and internal policies, My Mortgage, Inc. may use outside third parties to perform or may be subject by audit to quality control reviews. When you sign a Loan Application, you grant us permission to include your loan file in these quality reviews.

As certain aggregate information must be reported to state and federal regulatory agencies, we cannot process any requests to delete loan application information from our systems, regardless of whether the loan is funded.

How we protect the confidentiality and security of NPI

We treat data as confidential within our company and require a strict adherence of all our employees to data protection and our confidentiality policies. We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.  Some of the steps we take to protect your information is securing all computer terminals with password protections, locking sensitive information in storage, shredding all documentation containing client information, and performing background checks on all employees. 

We will utilize the best available technologies and methods in order to ensure your information is safe while traveling through the internet.  All visitors, however, should be aware that our website may contain links to other sites that are not governed by our privacy and/or data protection and confidentiality policies.

By submitting data on our website, you are providing explicit consent to the transmission of data collected on the website. We reserve the right to amend (that is, add to, delete or change) the terms of this Privacy Policy from time to time.  Any changes to our policy will be reflected on this page so that you are always aware of the information we collect and how we use it.

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Keep Us Accountable

My Mortgage, Inc. believes in fairness, honesty and accountability.

We encourage you to voice your concerns, give your honest feedback and ideas on improvements, or simply pay us a compliment so that we can learn from your experience. You are welcomed to give your contact information if you would like to be contacted regarding your inquiry, or you may remain anonymous. Our goal is to provide a safe space for you to speak freely; rest assured your comments will only be sent to the VP of Compliance and VP of Operations that will be able to assist and make improvements where necessary. 

Thank you in advance.